🕒Time Zones and Time Filters in Reports

When working with transaction reports, charts, and filters in the Back Office, it’s important to understand how time is handled. This section explains how time zones affect displayed data and how time-based filters like "24 hours" or "7 days" are interpreted.

Time zone used in charts

Back Office charts display timestamps using the local time zone of the user’s browser.

✅ This means chart data is aligned with your current device’s time settings. ✅ If you travel or use a VPN, the time zone shown will match your current browser time zone. ❌ Charts are not based on UTC, unless specifically exported or processed in UTC. ❌ Charts are not based on the end customer’s time zone.

Interpretation of "24 Hours" and "7 Days" Filters

Time filters like "Last 24 hours" or "Last 7 days" apply a rolling time window calculated from the current moment in your browser time.

Filter	What it means
24 hours	From now → 24 hours ago
7 days	From now → 7 × 24 hours ago

✅ The filter uses the user's local time zone to determine "now". ✅ The current day is included — the window ends at the exact time of filter application. ❌ These filters do not represent full calendar days (e.g., "Monday 00:00 to Sunday 23:59").

Example

If the current time in your time zone is 15:00:

• “Last 24 hours” includes data from 15:00 yesterday to 15:00 today.

• “Last 7 days” includes data from 15:00 seven days ago to now.

Consistent UTC reporting

If consistent, time zone-neutral reporting is required (for example, for audits, reconciliation, or cross-team analysis), we recommend:

• Using Reconciliation Reports, which are exported in UTC.

• Ensuring your system clock is correctly synchronized if using time-sensitive filters.